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Business Terms and Conditions and Complaints Procedure

These Business Terms and Conditions (hereinafter referred to as the "Business Terms") [JA2] by Radimír Beseda with registered office at B. Nikodéma 4476/15, 708 00 Ostrava, Czech Republic, identification number: 04581954, registered in the Trade Register of the City of Ostrava, [JA3] Only the "Seller") governs the mutual law and obligations of the parties arising out of or in connection with the purchase contract concluded between the Parties in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (the "Civil Code") of Czech Republic. Seller and other physical person ("buyer") through the seller's internet shop. The e-shop is operated by the seller on the websit located on the website www.hismodel.com  (hereinafter referred to as the "website") through the web interface (hereinafter referred to as the "Web Store of Business").

Conflict solving

Where a dispute arises between the consumer and the Seller on a purchase contract or a service contract that can not be settled by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to a designated non-judicial consumer dispute settlement body
the Czech trade inspection. His address:
Central Inspectorate - ADR Unit
Stepanska 15
120 00 Praha 2
E-mail: adr@coi.cz  
Web: www.adr.coi.cz 
The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/ 

Complaint, Spare parts and Return policy of goods of HiSModel

Complaint policy of products HiSModel - after delivery

If some products are damaged or dirty after delivery and there is no possibility to repair them, buyer can request spare parts.
Request of spare parts:
- Is possible during 14 day after delivery
- Photo that shipping wrapper was damaged during shipping is needed.
Then I can send spare parts, after payment of shipping.
Other compensations should be requested from shipping companies.

Spare parts policy of products HiSModel
It may happen that while working on the model, there will appear irreparable damage on some parts.
You can request a replacement of parts only for shipping and handling cost.
Request must contain a photo of damaged parts and description how the damage occurred.

Return policy for products HiSModel:
If you not satisfied with my products, you can send them back during 14 days after goods delivery.
Goods must by in their original condition - no damaged or dirt. Buyer must send me info about it and wait for my formal confirmation before sending goods back. So I knew about the return shipment.
Message about goods return must contains information why buyer want return goods!
Wrapper for return shipping must be original or similar quality to avoid damage during shipping back.
Money back will be send after goods arrive back.
Money back do not contain shipping price!!
I believe that you will satisfied every time, and there will be no return of goods.

If you have any question, write me on: message@hismodel.com 
Address and contact for claims and return of goods:

Radimir Beseda
B.Nikodema 4476/15
708 00 Ostrava
Czech Republic
Phone: 00420 736643287
e-mail: message@hismodel.com 
e-mail: bimex@volny.cz 

Sincerely, for HiSModel, Radek

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